Terms of Service

Last updated: 9 August 2026

These Terms of Service ("Terms") govern the private transfer and taxi services provided by Skopje Airport Taxi Transfers ("we", "us", "our"), a licensed passenger-transport operator based in Skopje, North Macedonia, through our website skopjeairport.mk, our messaging channels (email, WhatsApp, Viber, phone), and our "Skopje Airport Transfers" application for ChatGPT (the "App"). By requesting a quote or booking with us through any of these channels, you agree to these Terms.

1. Our services

We provide private, pre-booked passenger transfers with a professional driver, including:

• Airport transfers to and from Skopje "Alexander the Great" Airport (SKP);
• City transfers within Skopje and door-to-door local rides;
• Intercity and international transfers (e.g. Ohrid, Pristina, Bitola, Tetovo, Struga, Sofia, Belgrade);
• Private day tours and sightseeing trips.

Vehicles range from standard cars to minivans / 8-seaters, assigned according to the number of passengers and luggage. We are a registered, licensed operator and issue an official fiscal receipt on request.

2. Quotes, bookings and confirmation

Prices shown for our standard routes are fixed and stated per vehicle (not per person), for the direction and vehicle indicated. For destinations not on our fixed list, and for addresses outside the Skopje city-centre area, we provide a quote on request; such addresses may be calculated with additional distance.

When you submit a booking request (including through the App), you provide the pick-up and drop-off locations, date and time, number of passengers and luggage, and your contact details. We then contact you to confirm availability, the vehicle, the final price and the pick-up arrangements. A booking is only binding once we have confirmed it. We aim to confirm as quickly as possible; we recommend booking at least 24 hours before travel.

3. Prices, what is included, and extras

Unless stated otherwise, the agreed price includes the vehicle, a professional driver, all tolls and taxes, meet & greet at the airport with a name board, flight monitoring for airport pick-ups, and a reasonable free waiting time for delayed flights. Prices are shown in Euro (EUR); payment may also be accepted in Macedonian Denar (MKD) at our discretion.

Additional charges may apply, agreed in advance, for: extra stops or route changes requested during the journey; significant waiting time beyond the agreed allowance; addresses well outside the city centre; or special requests. We do not use meters and do not apply surge pricing to confirmed bookings.

4. Payment

Payment is arranged directly with us — typically cash (EUR or MKD) or card, as agreed. For certain routes or pick-ups outside Skopje, a partial prepayment may be requested to secure the booking, using a secure payment link we provide. We never collect card numbers through the App or through ChatGPT, and we do not store card data.

5. Airport pick-ups, flights and waiting time

For airport pick-ups, please provide your flight number. We monitor arriving flights and adjust the pick-up time for delays, and we include a reasonable free waiting period after landing. If you cannot locate your driver, please call the number provided in your confirmation before arranging alternative transport. Waiting substantially beyond the included allowance, where caused by the passenger, may be charged at a reasonable rate agreed in advance.

6. Passenger responsibilities

• Provide accurate and complete trip details (locations, date, time, passengers, luggage, flight number).
• Be ready at the agreed pick-up time and place.
• Travel with luggage appropriate to the booked vehicle; oversized or excess luggage may require a larger vehicle at an adjusted price.
• Wear seatbelts and follow the driver's reasonable safety instructions.
• Behave respectfully; the driver may end a journey in cases of unsafe, illegal, or abusive behaviour.
• Advise us in advance of any special needs, child seats, or accessibility requirements so we can try to accommodate them.

7. Children and car seats

Please tell us in advance if you are travelling with children or infants and whether a child seat is needed, so we can advise availability. Where a child seat is not available, the passenger remains responsible for complying with applicable child-transport rules.

8. Changes, cancellations and no-shows

You may change or cancel a confirmed booking by contacting us as early as possible. We generally offer free cancellation for standard bookings made in advance. For prepaid bookings, any refund is handled according to the terms advised at the time of booking. A "no-show" (passenger not present at the agreed pick-up without prior notice, beyond the waiting allowance) may be treated as a completed booking. We may cancel a booking we cannot fulfil; in that case any prepayment for that booking is refunded.

9. Liability

We provide our services with reasonable care and skill and hold the licences required to operate. We are not liable for delays or failures caused by circumstances beyond our reasonable control, including traffic, road or border conditions, weather, accidents, strikes, or other events of force majeure. We are not responsible for missed flights or connections where the cause is outside our control. To the extent permitted by law, our liability in connection with a booking is limited to the price paid for that booking. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

10. Use of the ChatGPT App

The App is an interface that lets you obtain our real, fixed prices and submit a booking request; it does not itself confirm a vehicle or take payment. Availability is subject to our confirmation. Prices are determined by us, and any price shown must be confirmed by us before a booking is binding. Your use of ChatGPT is also subject to OpenAI's own terms. Our handling of your data is described in our Privacy Policy.

11. Governing law

These Terms are governed by the laws of the Republic of North Macedonia. Disputes shall be subject to the competent courts of Skopje, without prejudice to any mandatory consumer-protection rights you may have.

12. Changes to these Terms

We may update these Terms from time to time. The "Last updated" date above indicates the latest version. The Terms in force at the time of your booking apply to that booking.

13. Contact

Skopje Airport Taxi Transfers
Email: info@skopjeairport.mk
Phone / WhatsApp / Viber: +389 70 373 083
Website: skopjeairport.mk